South + English is a trade-only furniture brand. Our furniture, lighting, accessories and artwork may be found in the finest residential and commercial properties in the U.S. and beyond, sourced via interior designers, trade showrooms and exclusive retailers.

Apply for an account now. We’ve a simple process place to get you setup and selling in a snap. If you prefer one-on-one concierge attention, just email us now or call 336-888-8333. We respond to all enquiries within 48 business hours – and generally faster!

Your application for and acceptance as a South + English trade customer is also your agreement to abide by our Terms & Conditions. As you’ll see, they’re quite reasonable. Do familiarize yourself and it’ll be smooth sailing (and beautiful decorating).

STOCKIST HOME DÉCOR ACCOUNTS

• Opening order $7500
• Annual volume minimum $7500
• Full line access
• Trade-only discounts

DESIGNER HOME DÉCOR ACCOUNTS

• No minimums
• No opening orders
• Full line access
• Trade-only discounts

ACCEPTANCE OF TERMS AND CONDITIONS:
These Terms and Conditions of Sale and Delivery (“Agreement”) govern all sales and deliveries by South + English (“South + English” or “we”) to the customer (“Buyer” or “you”). All other terms and conditions, including, without limitation, those terms and conditions contained in any purchase order(s) which are different from, in addition to, conflict with, or that vary the terms hereof are hereby rejected and shall not be binding on South + English unless specifically accepted in writing.

CUSTOMER:
We sell to professional and commercial customers.  We require a NC E595E form or active Resale Certificate for tax exemption. By submitting an order you are warranting that you meet these requirements and have the necessary, valid tax and business license and/or certificates, that you are knowingly making tax-exempt purchases for resale or other use that allows you to not pay sales tax legally, and in no way binds South + English to any potential tax or legal liability associated with your non-payment of sales and use tax in the transactions associated with the purchase and sale of our products to you, and that you agree to be bound by this Agreement. We reserve the right to cancel orders or terminate relationships in our sole discretion.

SALE REQUIREMENT:

• Purchase order (Preferred) Email / Website. We are happy to assist with pricing and order details by phone, but all orders will require a formal written document.
• Production starts after receipt of a formal Sales order and deposit or payment in full. Custom orders, Original Art, and Lighting are “FINAL SALE” and cannot be returned or refunded.
• Custom orders are final and cannot be returned. To ensure satisfaction on custom/Bespoke furnishings we require detailed specifications/drawings to be submitted for sign off before production can begin.
• Showroom Market samples or Warehouse Sale items are sold “AS IS”, with all faults. S+E is not responsible for refund, repair or replacement of these sales and the packing and shipment of goods is the sole responsibility of the buyer.
• Showroom, market and warehouse orders must have pick up schedule within 30 days of purchase.

PAYMENTS AND DEPOSITS:

• 50% DEPOSIT IS REQUIRED on product – on all first-time orders. (Shipping estimations will be calculated and charged per shipment details below). The balance, plus shipping costs, will be due prior to shipment.
• We accept all forms of payment but check customers will need to keep their account in good standing. Bounced checks will incur an additional $35 fee and S+E reserves the right to refuse payment by Check at our discretion.
• Upholstery deposits are non-transferable and non-refundable.
• Original Art must be paid in full at time of order to hold.

CANCELLATIONS:

• Stocked Items: a 25% CANCELLATION FEE IS REQUIRED – in the spirit of customer service and the building of relationships, we will treat each situation individually, prior to making a final decision.
• Bespoke orders: NO REFUNDS OR CANCELLATION ON CUSTOM ORDERS AFTER DEPOSIT IS PAID: This applies to items that have been customized using customer supplied materials (COM) and to orders with specific dimensions and/or specific finish choice. In these instances, the DEPOSIT IS FORFEITED, as the incorporation of these materials renders the item non-saleable.

SHIPPING:

• White glove services and Blind shipping must be requested at the time of order and should be stated clearly on the Sales Order. Delivery may occur in multiple lots depending upon availability of the products. Shipping will be charged on a per shipment basis.
• Shipping charges will be provided, or customers can choose to provide their own freight account (only on in stock items) prior to shipping.  Shipping damages and delivery time will be handled by the freight payable party. F.O.B. (Free on Board) High Point, North Carolina; risk of loss and damages shall pass to Buyer when products are delivered to customers selected carrier.
• Orders ship via UPS Ground or by a freight carrier of South + English’s choice unless 3^rd party pick up is specified. S+E will provide an estimated completion date. Delay in delivery will not entitle the sale to cancellation or discounts.
• Inspect your entire shipment of products at time of delivery and notate BOL. Shipping companies will not take responsibility of damages that are not notated on BOL.  South + English will not take responsibility of damages without proper notation on BOL. Signature of receipt by your agent or employee constitutes full acceptance of all packages stated on the bill of lading or electronic clipboard in undamaged condition.
• If shipment is visibly damaged at time of delivery, customers should refuse the shipment for the damage to be disputed with the freight company.  If other discrepancies or damage are found, please email S+E with photos within 3 days of receiving.  After 3 days, South + English will not be held responsible.

WARRANTY AND RETURNS:

• Warranty: Six months from ship date. (Normal environment conditions and everyday wear and tear.)
• Acceptable Tolerances: S+E takes pride in using high-end solid wood and every order gets our quality seal of approval as the manufacturer. Due to the nature of the wood, S+E cannot guarantee consistency in wood grain patterns. Each piece is hand crafted and unique. Bespoke orders allow for a variety of customizable finish options, but we cannot guarantee a color match across all hardwood species.
• For our Custom finishes, customers may specify wood grain visibility preference. Some designers crave a full-color finish; Others desire a wood-grain undertow. This needs to be stated at the time of order and discussed in sales consultation.
• No returns will be accepted without prior written approval. Returned items are subject to 25% restocking fee and return freight is customers responsibility. 
• Refunds or account credits may be subject to a product being returned & inspected.

INTELLECTUAL PROPERTY RIGHTS:
All information concerning South + English products, including photos, sales materials or product design is subject to trademark, service mark, trade dress, copyright and other intellectual property rights held by South + English. You may not copy, reproduce, modify, publish, distribute, transmit, transfer, reprint, post on the Internet or create derivative works from such information. Furthermore, you will be responsible for any legal fees associated with disputes arising from copyright infringements, which are not associated with a direct retail sale. All media post should be approved in writing and with proper credit given to South + English.

MODIFICATION:
This Agreement constitutes the entire agreement of the parties with respect to the terms and conditions of sale and delivery. No modification of this Agreement shall be binding upon the parties unless in writing and signing by an authorized agent of South + English and of Buyer. This Agreement shall be deemed to be an offer by South + English in accordance with the terms and conditions hereof.

PURCHASE PROCESS

• Linwood and DJE original art is available for purchase via ecommerce on the S+E website.
• All authorized trade users are eligible for a discount off of the retail price.
• Payment is due in full via credit card when your order is placed.
• Cancellations may be accepted within 24-hours of purchase, and prior to shipment. Please reach out to howdy@southandenglish.com or call 336-888-8333.
• After this period, all purchases are final. No returns are permitted.
• Art shipment is at no additional charge to you, within the continental United States.

SHIPPING + SHIPPING DAMAGES

• Orders ship via UPS or a carrier of South + English’s choice to residential or commercial addresses. Please call S+E or sidebar your order if your shipment is to a receiver.
• It is important that you or your receiver inspect your purchase immediately for any damages in transit. Damage claims must be noted in the shipper’s bill of lading.
• In the event that damage occurs in transit, it is the buyer’s responsibility to pursue an adjustment directly with the shipper/carrier. As noted, your timely inspection and documentation are critical to this process.

S+E Terms and Conditions are subject to change. The current policy always appears on our website.