Terms + Conditions

Handy-dandy user’s guide to South + English

South + English is a trade-only furniture brand. Our furniture, lighting, accessories and artwork may be found in the finest residential and commercial properties in the U.S. and beyond, sourced via interior designers, trade showrooms and exclusive retailers.

To apply for an account, simply go to the S+E website. We’ve an easy process in place to get you setup and selling in a snap. If you prefer one-on-one concierge attention, just email us now or call 336 888 8333. We respond to all enquiries within 48 business hours – and generally faster!

Your application for and acceptance as a South + English trade customer is also your agreement to abide by our Terms & Conditions. As you’ll see, they’re quite reasonable. Do familiarize yourself and it’ll be smooth sailing (and beautiful decorating).

Account Types

Different strokes for different folks

STOCKIST HOME DÉCOR ACCOUNTS

  • Opening order $5000
  • Annual volume minimum $5000
  • Full line access
  • 60% off suggested retail prices

DESIGNER HOME DÉCOR ACCOUNTS

  • No minimums
  • No opening orders
  • Full line access
  • 40% off suggested retail prices

LINWOOD FINE ART ORIGINALS ACCOUNTS

  • No minimums
  • No opening orders
  • Full collection access
  • 40% off suggested retail prices
  • Free shipping, continental U.S.A.

HOW WE DO BUSINESS TOGETHER: HOME DECOR

A few rules of play

MONEY MATTERS

  • DEPOSITS: A 50% non-refundable deposit is required on all orders.
  • TERMS:  The order balance, shipping included, is payable prior to shipment.
  • MOP: All major credit cards and business checks.

PROCESS AND FINALIZATION

South + English generates a Sales Order based on your selection. It is your responsibility to review the Sales Order for accuracy, including product details, ship-to address and payment details. All sales are final. Thus, it is especially important to review the Sales Order with care!

SHIPPING + SHIPPING DAMAGES

  • Orders ship FOB via common carrier to commercial loading docks only. You are required to notify S+E in advance if a gate lift, or any special services, are required.
  • Shipping charges are calculated at 15% of your order in the continental U.S. Please call for a shipping quote on regions outside this geography.
  • It is critical that you or your receiver inspect your product for damage before signing the driver’s release form. Damage claims must be noted in the shipper’s bill of lading.
  • In the event that damage occurs in shipment, you must pursue an adjustment directly with the carrier. As noted, your prior inspection and documentation is critical to this process.

PRODUCT QUALITY

South + English designs and manufactures products with great care. Quality checks are part of our process. In the unlikely event a defect in workmanship occurs, S+E stands behind its products. Follow these simple guidelines to ensure your satisfaction:

  • Notify S+E of any product defects within 5 days of receipt, accompanied by detailed cell-phone photography of the issues.
  • S+E will work with you to determine the best course of action, which may be our sourcing a local repair service or return of goods to S+E.
  • A Return Authorization (RA) will be issued if S+E determines return to our Warehouse is optimum. No returns may be accepted without an S+E RA.

HOW WE DO BUSINESS TOGETHER: LINWOOD FINE ART ORIGINALS

A few rules of play

PURCHASE PROCESS

  • Linwood original art is available for purchase via ecommerce on the S+E website.
  • All authorized trade users are eligible for a discount of 40% off the retail price.
  • Payment is due in full via credit card when your order is placed.
  • Cancellations may be accepted within 24-hours of purchase, and prior to shipment. Please reach out to howdy@southandenglish.com or call 336-888-8333.
  • After this period, all purchases are final. No returns are permitted.
  • Art shipment is at no additional charge to you, within the continental United States.

SHIPPING + SHIPPING DAMAGES

  • Orders ship via UPS or a carrier of South + English’s choice to residential or commercial addresses. Please call S+E or sidebar your order if your shipment is to a receiver.
  • It is important that you or your receiver inspect your purchase immediately for any damages in transit. Damage claims must be noted in the shipper’s bill of lading.
  • In the event that damage occurs in transit, it is the buyer’s responsibility to pursue an adjustment directly with the shipper/carrier. As noted, your timely inspection and documentation are critical to this process.

S+E Terms and Conditions are subject to change. The current policy always appears on our website.

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